ChessUSA Reviews

ChessUSA is one of the largest online chess stores in the United States. They offer a wide range of products including chess sets, boards, pieces, and other related accessories. They also have a clearance section where you can find items at deep discounts. The store offers a flat shipping rate of $6.00 for any order over $75.00. They also have an eBay Auctions section where you can bid for discontinued, store displays, or scratch and dent products at lower prices. Please note that the prices and costs can vary depending on the specific product and any ongoing sales or discounts. For the most accurate and up-to-date information, it's best to check their official website.

You can contact ChessUSA customer service through the following methods:

• Phone: You can reach them via their toll-free number for the US & Canada, which is 1-800-645-4710.
• Email: You can also contact them via email at info@ChessUSA.com.
• Physical Address: If you prefer to visit or mail them, their physical store, Your Move Chess & Games, is located at 832 N Broadway, North Massapequa, NY, 11758. The store hours are Monday to Friday from 09:30 - 18:00 and Saturday from 10:00 - 16:00.

Please note that these details are subject to change, so it's always a good idea to check their official website for the most current information..

ChessUSA, also known as Your Move Chess & Games, is America's largest chess store with a vast selection of over 700 chess sets, boards, and pieces of virtually any design. They offer a variety of products including Staunton chess sets in exotic woods, theme chess sets, marble chess sets, travel and magnetic chess sets, and more. They also provide stand-alone computer chess sets and PC chess software, as well as chess clocks, tournament equipment, and supplies.

In addition to chess, they have a selection of other traditional games such as Mah-Jong, Go, Backgammon, Dominos, Checkers, and a huge selection of traditional and hard-to-find strategy board games.

Some of their best sellers include the Medium Best Magnetic Chess Set, Large Best Magnetic Chess Set, Weighted Tournament Chess Set with Silicone Board, 12\" Kasparov International Master Folding Chess Set, and the 16\" Luxury Executive Chess Set with Case among others. They also offer chess game equipment and have a collection that includes chess pieces, boards, and accessories. They provide options for portable sets with features such as magnetic, folding, and with storage. These are great for not just travel but analysis play. They also offer unique metal theme sets on raised battlefields, making the chess board as thematic as the pieces. ChessUSA is continuously increasing its inventory with new worthwhile products.

ChessUSA.com supports various payment methods. They accept all major credit cards including Visa, Mastercard, American Express, and Discover. In addition to these, they also accept Paypal and payments through check or money order. These payment methods offer a "money-back guarantee" such as Alipay, Mastercard, Paypal, and Visa. While this money-back guarantee is not 100% secure, it does allow consumers in most cases to get their money back if the product is not delivered or proves to be fake. Please note that they do not currently accept COD payment. However, if you are local, you can certainly pay in cash at their retail store.

The return policy of ChessUSA.com, also known as Your Move Chess & Games, is as follows: The standard return and exchange period for any order is thirty days. If you receive a product and are dissatisfied, you may return it within this period for a refund or exchange. This period is extended during the holiday season, and they can make note if you require extra time. No RMA number is necessary, but they ask that you call so they can note the return in their system. If you would like a prepaid shipping label, they can arrange it providing they know the box size and weight - the cost of the label will be deducted from the refund. Shipping and Giftwrap charges are not refundable, and merchandise must come back in as-new condition with all original packaging materials.

Orders from ChessUSA.com are processed and shipped within 1-3 business days of receipt. If the order is received before 2PM Eastern Time, it's usually shipped the same day. The delivery time depends on your location. They have a color-coded system to indicate the travel time for packages: YELLOW for 1 business day, BROWN for 2 business days, GREEN for 3 business days, RED for 4 business days, ORANGE for 5 business days, GREY for 6 business days, and TEAL for 7 business days. Please note that these are business days and do not include weekends. For international shipments, they do ship via either Fedex International or USPS Priority or Express Mail. The delivery time for international orders is usually 2 - 3 weeks. If you need your shipment faster, they offer Overnight air, 2nd Day Air, and 3-Day Select options. They also have a Rush Shipping option which ensures your order is shipped the same business day if placed by 3PM Eastern. Please note that Saturday and Sunday do not count as business days.

ChessUSA.com has a detailed Return and Shipping Policy.

For returns, they offer refunds on purchases made of the goods offered on their website. To qualify for a refund, you must submit your request to them within 30 days of your purchase date. They offer refunds on any purchases of the goods offered on their website for the following reasons only: the good, digital product or service failed to meet the warranties, if any, with receipt, didn't like it, wrong size, wrong color, wrong description, and the wrong product or service was provided.

As for their shipping policy, most orders are filled within 48 hours. Most domestic orders would be received in 2 - 10 business days. International orders take longer, usually 2 - 3 weeks for delivery. They offer Priority Mail International and Express Mail International. UPS Worldwide is also available, but it's more expensive. They can provide a shipping quote upon request. If you need your order faster, they offer Overnight air, 2nd Day Air, and 3-Day Select. In addition, they have "Rush" Shipping, which means your order will go out via ground the same day the order is placed (as long as it comes in before 3PM Eastern).

The contact information for ChessUSA.com is as follows:

• Address: 832 N Broadway, North Massapequa, NY, 11758
• Phone Number: (800) 645-4710
• Email: info@ChessUSA.com

Their operating hours are from 9:30 AM to 6:00 PM on weekdays, and from 10:00 AM to 4:00 PM on Saturdays. Please note that these times are likely in the local time zone of the store, which is in New York, USA.